Comenity Bank Ann Taylor Loft (2024)

FAQs

What has happened to Comenity Bank? ›

Comenity Bank recently underwent a brand change. It's now Bread Financial, a financial services company offering payment, lending and savings products, among others. That means if you're already a Comenity cardholder, you'll eventually see Bread Financial and its new logo replace the Comenity Bank name and logo.

*Purchase must be made directly with an Ann Taylor or LOFT Credit Card or Ann Taylor or LOFT Mastercard^® Credit Card to earn 5 points/$1 U.S. dollar spent. Purchases made with these cards through a digital wallet (e.g., PayPal, Klarna, etc.) will earn 2 points/$1 U.S. dollar spent.

Ways to Make Loft Credit Card Payment

Online: Log in to your online account or use the EasyPay feature in order to pay your bill. By phone: Call (866) 886-1009 and enter your card information when prompted. Dallas, TX 75265-0018. Make sure to send it early enough that it will arrive by the due date.

You agree to keep us updated at all times with your current contact information. If your contact information has changed please contact us at 1-866-886-1009 (LOFT) or 1-888-292-5707 (Ann Taylor) (TDD/TTY: 1-800-695-1788). This consent does not enroll you in paperless statements.

A TCPA class action lawsuit was filed against Comenity Bank—which owns a number of popular store credit cards like Abercrombie and Fitch, Crate & Barrel, Ann Taylor, and Victoria's Secret just to name a few—alleging the bank placed call to consumers' cell phones using an automatic telephone dialing system and/or a ...

Your Comenity Bank credit card could have been closed for various reasons, including the following: Inactivity. Your account was in default. Missed payments.

You can check your Loft Credit Card balance through your online account or you can give customer service a call at (866) 886-1009. If you're a Loft Store Card owner instead, you can check your balance online or over the phone at (866) 907-5612.

If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call us at 1-888-LOFT-444 (1-888-563-8444)

If you're ever suspicious of an attempt to obtain information regarding your Comenity® Credit Card account, contact Customer Care immediately at 1-855-823-1001 (TDD/TTY: 1-800-695-1788).

Is Comenity Capital Bank the same as Comenity Bank? ›

Comenity Bank and Comenity Capital Bank are Bread Financial companies. You can manage your account online through Account Center. Search for your specific card to get started.

Was Comenity Bank hacked? A. No, we did not experience a cyber attack of any kind. The servicing issues we are experiencing are the result of a planned system update.

Stores that offer retail credit cards through Comenity Bank

Ann Taylor Credit Card* Welcome Rewards™ Store Credit Card (Bed Bath & Beyond)* Big Lots Credit Card* Eddie Bauer Credit Card*

The bank is a subsidiary of Bread Financial, a financial services company, which recently changed its name to Bread Savings. The parent company also oversees Alliance Data Retail Services, which is also a credit card company.