Mychart Inova Org (2024)

FAQs

Are MyChart and Patient Portal the same thing? ›

MyChart is EPIC's patient portal.

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

Reminder: If you receive an email that your account has been deactivated, please contact the MyChart Customer Service Center 8 a.m. to 4:30 p.m. weekdays: submit an online form to reactivate your account.

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

If your blood counts fall outside of the normal range, which is shown in the “Reference interval” column, their values will be reported in the “Flag” column with an 'L' for low and an 'H' for high. The example CBC below shows that white blood cells, red blood cells, and platelets are all low. CBC WITH DIFFERENTIAL.

• A flag, as applicable (available flags include. H [high], L [low], A [abnormal], and C [critical]) • Additional interpretive comments and/or footnotes, as. applicable.

Your activation code will be printed on your after-visit summary, can be printed for you or sent to the email address we have on file for you, upon your request. You will not need to use this code after you have completed the sign-up process.

I have two or more MyChart accounts. Can I link them together? MyChart accounts can be linked so you can see all your information in one view. We call this Happy Together.

Why do I keep getting logged out of MyChart? ›

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

If you have a valid email address on file with us, you will receive your username information in your email. It is not possible to reset your username.

Your MyChart password:

Must be between 8 and 20 characters. Must contain at least one letter and one number.

Patient portals and personal health records (PHRs) are two primary patient engagement technologies enabling patient data access. Still, it can be hard to distinguish between the two. These tools have a lot of overlapping features, leading some healthcare professionals to use the terms interchangeably.

Make sure you have a MyChart (patient portal) account created for your healthcare provider organization. You will need your login credentials for the authentication process. Note: MyChart is an Epic branded name.

Patient portals and PHRs also differ in who owns and controls the data. With a patient portal, your healthcare provider owns the information and they maintain it. They make the necessary updates based on your visits, results, and queries. In contrast, with a PHR, you are the owner.

Patient portals have limitations such as complexity, limited accessibility, and low engagement rates. In contrast, HIPAA compliant emails are often preferred for their familiarity, ease of use, accessibility, flexibility, and integration with existing systems.